Anonymous
map-marker Reno, Nevada

Status of return

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Waiting for you guys to send me a return label I sent you the information on the 14th and the 20th. Havent heard anything back! I sent an email and I hope someone read it because if I dont get an email today with the return label or tomorrow I will call my bank and they will take the money out!
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Aleksei Cgl

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Verified Buyer
|

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Verified Reviewer
| map-marker Panama City, Provincia De Panama

Missing cards

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Troll And Toad - Missing cards
Troll And Toad - Missing cards - Image 2
"Missing cards" They simply sent what they wanted and they still have not answered me what happened I am extremely disappointed and spent a lot of money on your page
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Loss:
$22

Preferred solution: Deliver product or service ordered

User's recommendation: Chat on line

John P Ntu

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Verified Reviewer

Ripped off after being long-time loyal customer...

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I used to buy trading card boxes and singles from TrollandToad.com as an avid and loyal customer. Recently, I needed to get some cash quickly, so I decided to sort out cards I no longer needed (many of which were M/NM singles purchased from T&T that were immediately cased and put in a protective binder) to sell to T&T. They graded many of them as much worse than the conditions they graded them when selling which was immensely suspicious, but I needed the cash, so I gave the go ahead to complete the sale. It has been WEEKS that I was supposed to get paid to my PayPal, and they've now gone silent after a cheap email that claimed "Oh, you're past the 10 day payment period for a buylist order, we'll get our accounting department to expedite payment" that I finally got back days ago. It's a true shame as I liked their website, but I can only conclude that they've become immensely scammy in the past years. I would deeply suggest not to buy their overpriced singles and products and to DEFINITELY stay away from theur buylist department.
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Loss:
$400
Cons:
  • Unresponsive to complaints
  • Scammy
  • Overpriced

Preferred solution: Full payment for buylist order that they agreed to buy

User's recommendation: AVOID BUYING AND SELLING CARDS HERE

James W Mgu

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Verified Reviewer
| map-marker Corbin, Kentucky

Buylist

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Troll And Toad - Buylist
They are taking way too long to purchased the items I sent from my Buylist. Its been a month already. They havent processed my check and already marking my cards in bad condition. I told customer service what is going on and she keep making some excuses. We are a small company and getting a lot of Buylist. I told her my order came in around the 11th of the month of May and you still havent processed it and its about to be June. Smh really trashed company.
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Loss:
$300

Preferred solution: My troll cash store credit and my paycheck how it is. Tired of the waiting and the poor excuse. You have a job make it make sense and stop being lazy asf.

Rhonda M Ymy

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Verified Reviewer

Payment

They received my cards like over a week ago. Then 6 days ago they sent me an offer that was $20 less than what I sent them and it's been 5 days now since I said yes to there counter offer and I've emailed them 3 times now and when I call there customer service number they say there's no one available to answer my call! What is going on? Why haven't they sent my payment yet?
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Pros:
  • When they do actually pay you they pay good money but only for good cards
Cons:
  • Taking to long to send payment

Preferred solution: My payment

User's recommendation: Don't send your cards to troll and Toad

Sherry R Ism

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Verified Reviewer
| map-marker Corbin, Kentucky

Ripped me off

Troll And Toad - Ripped me off
Updated by user Mar 29, 2023

Troll and Toad responded with the following message: (We have received your order. Unfortunately, we can not accept your order.

A few reasons that can cause us to not be able to accept an order is that the items were either not in near mint condition, missing, the wrong edition or the wrong quantity. Therefore, we are not able to make you an offer on these items. Your order will be returned to you as soon as possible. In the future, please refer to our card condition guide when determining the condition of a card.

https://***/productConditionGuideWe sincerely apologize for any inconvenience caused to you by this matter. If you have any questions or concerns please just let us know.

Original review Mar 26, 2023
I sent in sent 35 cards in which were all in near mint condition however as soon as they were received by Troll and Toad, they were rejected all but one card claiming they were all damaged & now I want my cards back. The only card not found damaged is reportedly missing, they claim. This company needs to be held accountable when they use such practices of stealing cards from unsuspecting customers by saying they won't send them back if they are rejected through their buylist and then they require the return shipping be paid before they will ship them back also giving a very small time frame of 7 business days. This then leaves a lot of customers unable to and this in turn leaves Troll and Toad to benefit from their shady business practices. I would think that there has and is plenty of evidence for which a class action lawsuit could be filed against Troll and Toad for the theft of 1000's of cards or other such items being sent in by customers hoping to sell them but unfortunately through these sort of shady business practices, they are in fact ripping customers off by stealing their cards.
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Loss:
$10
Pros:
  • Are a con
Cons:
  • Absolutely

Preferred solution: Every card sent back to me or they buy them for what was offered.

User's recommendation: Do not do business with this company because they will rip you off.

Brandon S Nnu

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Verified Reviewer

Payment

I sent 3 packages at the same time and i only got paid for 1 of them which was the lesser amount out of the 3. All my other two packages say on the website is (in Transit) and troll and toad customer service says the packages were never sent. I need this resolved.
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Loss:
$160

Preferred solution: Full refund

Ashley B Cwj

Missing package

Ive been trying for 2 days to get through to someone but their lines stay busy and they havent returned my email or phone call. My package is showing delivered but it never arrived.
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Loss:
$100

Preferred solution: Full refund

Jason D Xav

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Langley, British Columbia

Failed purchases

Troll And Toad - Failed purchases
Every time I go to make a purchase, I input my debit card info to pay for my purchase, and every time it gets declined, and its only ever on this site nowhere else
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Preferred solution: Let the company propose a solution

Jonathan M Bdm
map-marker Gig Harbor Peninsula, Washington

Don't come here

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toad water doesn't actually have toads in it. >:( it's very upsetting to me.
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Loss:
$12
Pros:
  • Actually on the other hand sloth
Cons:
  • Very upsetting
  • No toads in the water
Reason of review:
Damaged or defective

Preferred solution: nuke

Arelene Wca

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Verified Reviewer

Order #'s 315349, 315532, and 315427.

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Haven't received check, haven't received email offer confirmation for 2 orders that came in the same box as another order
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Reason of review:
Order processing issue
Prairie Jqj

A messed up order

Hi my name is Cody i contacted your company last week to express my concern on a messed up order of mine I have still have not been contacted to figure out how we can resolve this issue I love ordering from y'all's company I would just like the correct cards in my order so please someone contact me as soon as possible so we can resolve this issue
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Reason of review:
Poor customer service
Anonymous

Bad business

I sent in a order of MTG cards to troll and the toad to sell my total was some where like $161.00 . but they sent me $28.00 . now I have sold cards before and I know not to send cards that have damage. there is no way my cards where not up to par. they just straight up robed me. one card alone was valued at $58.00. and they would not send my cards back . they kept them and only gave me $28.00 . very bad business. why would they say one price and then pay another. they are just trying to cheat people out the money they are owed. which is wrong and is very bad business. and they should be ashamed of them selves for doing this to people .
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Reason of review:
Problems with payment
1 comment
Sherry R Ism

Did you ever get paid? I sent in some Yu-gi-oh cards last week & I just checked my account on their website & they are saying every card was damaged but don't know if they are sending my cards back which they better or I'll sue them.

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